Zero Tolerance Policy
All our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times. In return, we ask that you treat our administrative and clinical staff with the same courtesy and respect.
We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients. We respectfully advise you that this behaviour will not be tolerated.
If this behaviour is shown towards our staff and/or other patients it may result in you being removed from our Practice list.
Appointments are booked for 15- minute duration, and the reception staff will enquire if you need any additional time for procedures etc. Please feel free to ask for an extended appointment time if you believe you will require this. If the appointment cannot be kept, we require 2 hours’ notice prior to the booked appointment time otherwise a late cancellation fee of $50 does need to apply. We are also required to apply this as a charge to missed appointments.
Albany Hills Radius Medical Centre is a private billing Practice which has proved necessary to maintain the standard of care provided. Bulk billing does apply to children 4 years and younger and childhood immunisations that are included in the Government schedule. Bulk billing does not apply to Saturday consultations or appointments before 8:00am Monday to Friday including Children 4 years and younger. Our current fee schedule can be viewed under FAQs or alternatively speak with our friendly Reception staff for further details.
Telehealth And New Patient Appointments
All telehealth and new patient appointments require credit/debit card details before the booking can be confirmed. If you do not enter these details, your booking will be cancelled in 30 minutes and an advice sent to your email address. Payment is not debited to your card until after your consultation with your GP.
If you do not cancel your appointment 2 hours prior to the booked time or not attend, then a $50 DNA fee may be charged to your nominated card.
We currently have in place the Medicare Easyclaim rebate system which provides you with a quick, convenient and secure method of claiming your Medicare rebate without having to visit Medicare. After paying for your consultation in full (by cash, credit or EFTPOS) you are able to use a cheque or savings (EFTPOS) card to receive your Medicare Rebate within seconds. Please note – your Medicare rebate can only be deposited into cheque or savings accounts, even if you used a credit card to pay for your consultation.
Visits for a work related injury/illness are treated at the expense of the injured Worker and payable at time of consultation. It is also the injured worker’s responsibility to forward all medical and accounting paperwork to their employer or WorkCover Queensland. Please inform the doctor at the time of consultation that it is a WorkCover related visit, and provide the doctor will all relevant information and necessary paperwork.
Prescriptions provide sufficient medication to last until your specific condition needs to be reviewed. Repeat prescriptions are therefore only given during a consultation with a GP.
Referrals for Specialists are usually written at time of consultation. With this in mind all referrals will require an appointment to be made. Due to the continuing changes in Specialist consultation fees, we advise our patients to contact their referred Specialists’ rooms for confirmation of any out of pocket costs. UNDER NO CIRCUMSTANCE CAN A DOCTOR BACK DATE A REFERRAL
The Practice offers appointments which are Medicare rebateable telehealth consultations if you wish to speak to your GP.
The Practice has an excellent reminder system in place using a computerised recall program for follow up of immunisations, pap smears, blood tests, health assessments, etc. You will receive either a secure message link to your mobile phone or a personal letter when a recall is due.
Vaccinations for travel are available through our Practice but it is highly recommended that you speak with your doctor at a prior consultation to ensure that the necessary vaccinations are on hand and required for your travel destinations. A 30 min appointment will be required and the Pre-Travel Vaccination form needs to be completed prior to your appointment. Download Pre-travel Vaccination Form Here. Radius Medical Centre is accredited to administer Yellow Fever & Q Fever Vaccinations.
For Doctors to provide Medical Certificates, it is necessary for the doctor to consult the patient for that ailment. IT IS ILLEGAL TO BACK DATE MEDICAL CERTIFICATES.
Transfer of Medical Records
This practice will provide on receipt of a formal request from your new Doctor, a copy of your medical file as appropriate. This Administrative Duty will attract a cost of $40 per family living at the same address.
This Practice does not store Scans or Xray films as these are your property. The Report will remain part of your medical record.
Personal Health Information
Dr Rick Sapsford has admitting rights in several of the Northern Suburbs hospitals along with some inner city hospitals. The staff will do their upmost to have you admitted into the hospital of your choice, with the understanding that your health is not being compromised due to waiting times that may occur.
The doctors and staff at Albany Hills Radius Medical Centre understand that there is always room for improvement in the medical services they provide and welcome any suggestions that you may have. Please feel free to discuss these issues with your doctor or by emailing the Practice Manager, at firstname.lastname@example.org All compliments or complaints are requested to be placed in writing and emailed to the Practice Manager who will respond at the earliest convenience pending investigation. At Radius, we strive to supply the best possible care for our patients. We have added a suggestion box in the waiting room of our main medical centre for any further feedback you may like to offer in the future. Grievances will be dealt with promptly and if you still feel unhappy with the resolution, you may contact the Office of the Health Ombudsman on 133 OHO (133 646), Monday to Friday 9am to 5pm or https://www.oho.qld.gov.au
For good quality care, all patients are required to make an appointment to see a Doctor for all results excluding pap smear results
Chronic Disease Management Plans
Radius Medical Centre offers chronic disease management plans to our patients, if your doctor has determined that you qualify under the Medicare criteria for a chronic disease management plan you will be entitled to claim for some of your allied health visits. For example, Podiatrist, Dietitian, Physiotherapist. Please be aware initiating this plan requires more than 1 appointment and you are required to return to your doctor for a 2nd appointment to finalise the process. The plan must be finalized before you attend your first Allied Health appointment. If you attend your Allied Health appointment before your doctor has signed off on your Care Plan with you, then unfortunately you will not be able to claim your appointment through Medicare.
- Family Medicine
- Sports Medicine
- Preventative Medicine
- Skin Checks
- Accident and Emergency
- Childhood Immunisation
- Baby Health Checks
- Travel Vaccinations
- Family & General Counselling
- Wound & Dressings Care
- Minor Surgery
- Lung Function Testing
- Health Assessments
- Pre Employment Medicals
- Therapeutic Venesections
- Mirena / IUD insertion and removal
- Iron Infusions
- Metabolic Health
- Weight Loss / Healthy Body clinics
Open 6 Days
|Mon – Thur||8:00am – 6:00pm|
|Friday||8:00am – 5:00pm|
|Saturday||8:00am – 12noon|