*IMPORTANT SURGERY UPDATE RE COVID-19*

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*IMPORTANT PATIENT MESSAGE RE. APPOINTMENTS* :

Radius is again offering screened face to face consultations. We require all patients to drive to the surgery for their scheduled appointment time.

We are still offering telehealth consultations if patients wish to use this option. Please be aware that a subsequent face to face consultation may be required from your GP. *Please be aware that if phone calls are not answered at the allocated appointment time, a non-attendance fee of $50 is applicable.

Due to Medicare guidelines to be eligible for a Telehealth consult rebate, you are required to have had a face to face consult with one of our GPs in the last 12 months. Therefore please book a ‘screened face to face’ consult if you have not seen one of our GPs in last 12 months when booking online. For assistance, please phone Reception on 3264 0800.

Any patients that have experienced any respiratory symptoms in the last 14 days are to be booked as a telehealth consultation initially in order to be triaged and assessed.

Dear valued patients,

As we are not yet at the end of the coronavirus pandemic, Albany Hills Radius Medical Centre will continue to offer telehealth consultations for patients with respiratory symptoms until 31st March 2021. This is in addition to other appropriate reasons for a telehealth consultation.

As of the 1st October 2020, Medicare has amended the rules regarding Telehealth consultations; the government has recognised that the continued mandatory bulk billing of most patients for telehealth consultations is unsustainable for General Practices.

Please note from the 1st of October 2020, our standard fees will apply for your telehealth consultation and you will be entitled to a Medicare rebate if you have had a face-to-face consultation with one of our GP’s within the last 12 months.

When you are booked for a telehealth consultation, you are able to stay at home and await the Doctors phone call at the scheduled time. Our reception staff will contact you throughout the day to process payment over the phone.

Please be aware that if phone calls are not answered at the allocated appointment time, a non-attendance fee of $50 is applicable.

Telehealth appointments are not available on a Saturday.

Please refer to our scheduled of fees under FAQs tab.