FAQs

Appointments are booked for a 15-minute duration, and the reception staff will enquire if you need any additional time for procedures etc. Please feel free to ask for an extended appointment time if you believe you will require this. If the appointment cannot be kept, we require 2 hours’ notice prior to the booked appointment time otherwise a late cancellation fee of the full consultation fee does need to apply. We are also required to apply this as a charge to missed appointments.

*Please note – No further consultations can be booked with any Doctor at the Practice until all outstanding accounts are paid in full. The DNA/ missed appointment fee will automatically apply however if there is an extenuating circumstance why an appointment was missed, please email Management at practicemanager@albanyhills.com.au

Please be aware that ALL immunisations and injections can only be booked during the below surgery hours –

Monday to Thursday:       8.30am – 5pm
Friday:                                 8.30am – 4pm
Saturday:                            8.30am – 11am

Sometimes our GPs are delayed by patients with urgent or complex issues.
We apologise if you’re asked to wait and thank you for your patience.

If a telehealth appointment has been booked, we please ask that you have your mobile phone with you at your allocated appointment time. If the Doctor’s phone call is not answered at this time or within 1 hour from the appointment time, then a non-attendance fee of $50 may be applicable.

Albany Hills Radius Medical Centre is a private billing Practice which has proved necessary to maintain the standard of care provided. Adults and children of all ages will be privately billed. Our current fee schedule can be viewed under FAQs or alternatively speak with our friendly Reception staff for further details.​

All telehealth and new patient appointments require credit/debit card details before the booking can be confirmed.  If you do not enter these details, your booking will be cancelled in 30 minutes and an advice sent to your email address.  Payment is not debited to your card until after your consultation with your GP.

If you do not cancel your appointment 2 hours prior to the booked time or not attend, then a $50 DNA fee for standard consultations or a $100 DNA fee for longer consultations may be charged to your nominated card.

The Government only rebates short (less than 20 minutes) telehealth consultations, so if your telehealth consultation lasts longer than 20 minutes, your government rebate will still only provide the shorter consult rebate.
Please be aware that we are unable to provide long telehealth consultations for DVA patients, unless it is for mental health matters.

We currently have in place the Medicare Easyclaim rebate system which provides you with a quick, convenient and secure method of claiming your Medicare rebate without having to visit Medicare. After paying for your consultation in full (by cash, credit or EFTPOS) you are able to use a cheque or savings (EFTPOS) card to receive your Medicare Rebate within seconds. Please note – your Medicare rebate can only be deposited into cheque or savings accounts, even if you used a credit card to pay for your consultation.

Visits for a work related injury/illness are treated at the expense of the injured Worker and payable at time of consultation. It is also the injured worker’s responsibility to forward all medical and accounting paperwork to their employer or WorkCover Queensland. Please inform the doctor at the time of consultation that it is a WorkCover related visit, and provide the doctor will all relevant information and necessary paperwork.

Prescriptions provide sufficient medication to last until your specific condition needs to be reviewed. Scripts and Misplaced/updated Referrals, Pathology or Scan/X-ray requests all require an appointment. Any requests for these items may be considered and if approved, a $50 fee will apply.

Referrals for Specialists are usually written at time of consultation. With this in mind all referrals will require an appointment to be made. Due to the continuing changes in Specialist consultation fees, we advise our patients to contact their referred Specialists’ rooms for confirmation of any out of pocket costs. UNDER NO CIRCUMSTANCE CAN A DOCTOR BACK DATE A REFERRAL

The Practice offers appointments which are Medicare rebateable telehealth consultations if you wish to speak to your GP.

The Practice has an excellent reminder system in place using a computerised recall program for follow up of immunisations, pap smears, blood tests, health assessments, etc. You will receive either a secure message link to your mobile phone or a personal letter when a recall is due.

An Interpreter service is available on 131450 or www.immi.gov.au/tis for patients, when a language barrier arises. For patients who are deaf and use Australian sign language (AUSLAN) visit www.nabs.org.au for interpreter services.

Vaccinations for travel are available through our Practice but it is highly recommended that you speak with your doctor at a prior consultation to ensure that the necessary vaccinations are on hand and required for your travel destinations. A 30 min appointment will be required and the Pre-Travel Vaccination form needs to be completed prior to your appointment. Download Pre-travel Vaccination Form Here. Radius Medical Centre is accredited to administer Yellow Fever & Q Fever Vaccinations.​

For Doctors to provide Medical Certificates, it is necessary for the doctor to consult the patient for that ailment. IT IS ILLEGAL TO BACK DATE MEDICAL CERTIFICATES.

This practice will provide on receipt of a formal request from your new Doctor, a copy of your medical file as appropriate. This Administrative Duty will attract a cost of $40 per family living at the same address.

This Practice does not store Scans or Xray films as these are your property. The Report will remain part of your medical record.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. A copy of our privacy policy is available here.

The doctors and staff at Albany Hills Radius Medical Centre understand that there is always room for improvement in the medical services they provide and welcome any suggestions that you may have. Please feel free to discuss these issues with your doctor or by emailing the Practice Manager, at practicemanager@albanyhills.com.au All compliments or complaints are requested to be placed in writing and emailed to the Practice Manager who will respond at the earliest convenience pending investigation. At Radius, we strive to supply the best possible care for our patients. Grievances will be dealt with promptly and if you still feel unhappy with the resolution, you may contact the Office of the Health Ombudsman on 133 OHO (133 646), Monday to Friday 9am to 5pm or https://www.oho.qld.gov.au

For good quality care, all patients are required to make an appointment to see a Doctor for all results excluding pap smear results

Radius Medical Centre offers chronic disease management plans to our patients, if your doctor has determined that you qualify under the Medicare criteria for a chronic disease management plan, you will be entitled to claim for some of your allied health visits eg. Podiatrist, Dietitian, Physiotherapist. Please be aware initiating this plan requires more than 1 appointment and you are required to return to your doctor for a 2nd appointment to finalise the process. The plan must be finalised before you attend your first Allied Health appointment. If you attend your Allied Health appointment before your doctor has signed off on your Care Plan with you, you will not be able to claim your initial Allied Health appointment through Medicare.